Shipping policy

  1. Standard Shipping Policy:

    "Our standard shipping policy outlines the terms and conditions for shipping orders placed on Willow and Oak Collective Pty Ltd. Please read this policy thoroughly before making a purchase to understand how your order will be processed and delivered."

    • Shipping Methods: We offer standard shipping via Australia Post.
    • Shipping Rates: Shipping rates are calculated based on amount spent. Rates will be displayed at checkout before you complete your purchase.
    • Estimated Delivery Times: Orders are typically processed within 2 business days. Estimated delivery times vary depending on your location and chosen shipping method. You will receive a tracking number via email once your order has shipped.
    • Shipping Restrictions: We currently only ship within the Australia.
    • Lost or Damaged Shipments: In the event of lost or damaged shipments, please contact our customer service team within 5 days of the delivery date. We will work with you to resolve the issue as quickly as possible.